:root{--ink:#17231f;--muted:#64716b;--paper:#f8f8f3;--mint:#c8f05a;--aqua:#55d6c2;--line:#dce1d8;--deep:#143d35}*{box-sizing:border-box}body{margin:0;background:var(--paper);color:var(--ink);font-family:"DM Sans",sans-serif}header{height:76px;display:flex;align-items:center;justify-content:space-between;padding:0 clamp(22px,5vw,76px);border-bottom:1px solid var(--line);background:#fbfbf7;position:sticky;top:0;z-index:20}.brand{font:700 23px Outfit,sans-serif;color:var(--ink);text-decoration:none;letter-spacing:-.7px}.brand-mark{display:inline-grid;place-items:center;width:29px;height:29px;background:var(--mint);border-radius:9px;margin-right:6px}nav{display:flex;align-items:center;gap:25px}nav a{color:var(--muted);text-decoration:none;font-size:14px;font-weight:600}.button{display:inline-flex;align-items:center;gap:18px;background:var(--ink);color:white;border:0;border-radius:999px;padding:14px 20px;text-decoration:none;font-weight:700;font-size:14px;cursor:pointer}.button span{font-size:19px}.button-small{padding:10px 16px;color:#fff!important}.hero{max-width:1200px;margin:auto;padding:clamp(55px,9vw,115px) clamp(22px,5vw,50px);display:grid;grid-template-columns:1.4fr .8fr;gap:8vw;align-items:center}.eyebrow{font-size:11px;letter-spacing:1.6px;font-weight:700;color:#3d756b;margin:0 0 14px}.hero h1,.page-heading h1,.form-wrap h1{font:700 clamp(46px,7vw,82px)/.98 Outfit,sans-serif;letter-spacing:-3px;margin:0}.hero h1 em{color:#368d7b;font-style:normal}.lede{font-size:18px;line-height:1.6;max-width:545px;color:var(--muted);margin:28px 0}.actions{display:flex;gap:25px;align-items:center}.text-link{font-weight:700;color:var(--ink)}.hero-card{background:var(--deep);color:white;border-radius:26px;padding:34px;min-height:315px;position:relative;overflow:hidden;box-shadow:12px 12px 0 var(--mint)}.hero-card:after{content:"";position:absolute;width:250px;height:250px;border:35px solid var(--aqua);border-radius:50%;right:-130px;bottom:-125px;opacity:.65}.pulse{width:11px;height:11px;background:var(--mint);border-radius:50%;display:inline-block;margin-right:8px;box-shadow:0 0 0 7px #b5de4e33}.tag{font-size:10px;letter-spacing:1.4px;font-weight:700;color:#548b80}.hero-card .tag{color:#b9eaae}.hero-card h3{font:600 37px/1.1 Outfit,sans-serif;margin:56px 0 8px}.hero-card p{color:#b6d5ce}.hero-card a{color:var(--mint);font-weight:700}.section,.page-heading,.queue{max-width:1200px;margin:0 auto;padding-left:clamp(22px,5vw,50px);padding-right:clamp(22px,5vw,50px)}.section{padding-bottom:85px}.section h2,.map-sidebar h2{font:600 34px Outfit,sans-serif;letter-spacing:-1px;margin:0 0 25px}.asset-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:12px}.asset-card{display:flex;align-items:center;gap:13px;padding:18px;background:white;border:1px solid var(--line);border-radius:15px;text-decoration:none;color:var(--ink);transition:.2s}.asset-card:hover{transform:translateY(-3px);border-color:#8fc5b9}.asset-icon{background:#e6f6ef;width:36px;height:36px;border-radius:10px;display:grid;place-items:center;font-size:19px}.asset-card small,.directory small{display:block;color:var(--muted);font-size:10px;letter-spacing:.5px}.asset-card strong{font-size:13px}.asset-card b{margin-left:auto}.how{background:#e6eee4;padding:58px max(22px,calc((100vw - 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.privacy-note,.ticket-context{margin-top:25px;padding:14px 16px;background:#e5f0ee;border-radius:11px;color:#285f55;font-size:13px}.ticket-context small{display:block;margin-top:4px}.followups,.duplicate{background:#fff2cf;border-radius:10px;padding:14px;color:#654b00;font-size:13px}.followups p,.duplicate p{margin:6px 0}.voice-tools{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.mic-button{border:1px solid #b8cac3;background:#f1f8f3;color:#286757;border-radius:999px;padding:8px 11px;font:700 12px 'DM Sans';cursor:pointer}.voice-tools span{font-size:12px;color:var(--muted)}.review-actions{display:flex;justify-content:space-between;align-items:center;gap:15px}.login-hint{font-size:12px;color:#526a63;margin:0}.check{font-weight:400!important;display:block;margin-top:10px}
.priority-preview{background:#e8f5e8;border:1px solid #c8e1ca;padding:13px;border-radius:10px;font-size:13px}.priority-preview p{font-size:12px;color:var(--muted);margin:5px 0 0}.incident-card{background:#fff;border:1px solid var(--line);border-radius:14px;margin-bottom:13px;overflow:hidden}.incident-summary{display:flex;justify-content:space-between;gap:20px;padding:20px}.incident-summary h3{font:600 20px Outfit;margin:9px 0 4px}.incident-summary p,.incident-meta small{color:var(--muted);font-size:12px;margin:0;display:block}.incident-meta{text-align:right;display:grid;justify-items:end;gap:6px}.incident-meta strong{font-size:13px}.incident-card summary{padding:12px 20px;border-top:1px solid var(--line);font-size:13px;font-weight:700;cursor:pointer}.evidence-list{padding:0 20px 15px}.evidence{border-top:1px solid var(--line);padding:14px 0;font-size:13px}.evidence small{display:block;color:var(--muted);font-size:11px}.evidence p{margin:6px 0}.evidence img{max-width:180px;border-radius:8px;border:1px solid var(--line)}
.map-pin-highlight span{width:25px;height:25px;background:#56b94a;box-shadow:0 0 0 8px #c8f05aaa,0 2px 5px #0004}.guidance{background:#e4f7e9;border:1px solid #b5dfbe;border-radius:10px;padding:14px;font-size:13px;color:#245b36}.guidance p{margin:6px 0}.guidance a{font-weight:700;color:#176c45}
.dashboard-layout{max-width:1200px;margin:0 auto 90px;padding:0 clamp(22px,5vw,50px);display:grid;grid-template-columns:245px 1fr;gap:22px}.preferences,.user-ticket,.staff-card{background:#fff;border:1px solid var(--line);border-radius:14px;padding:18px}.preferences h3{margin:0}.preferences p{font-size:13px;color:var(--muted)}.preferences select{width:100%;padding:9px;margin-bottom:10px}.dashboard-section{margin-bottom:27px}.dashboard-section h2{font:600 25px Outfit}.user-ticket{display:grid;grid-template-columns:1fr 1fr;gap:18px;margin-bottom:10px}.user-ticket h3{margin:8px 0 4px;font:600 18px Outfit}.user-ticket small,.history-row span{color:var(--muted);font-size:12px}.updates{border-left:2px solid #c8f05a;padding-left:13px;font-size:12px}.updates p{margin:4px 0}.history-row{display:flex;justify-content:space-between;background:#eef3ed;padding:13px;border-radius:9px;margin-bottom:6px;font-size:13px}.staff-controls{max-width:1200px;margin:0 auto 16px;padding:0 clamp(22px,5vw,50px);display:flex;gap:12px;align-items:center}.staff-controls a{font-weight:700;color:var(--ink)}.staff-controls span{font-size:12px;color:var(--muted);margin-left:auto}.staff-list{max-width:1200px;margin:0 auto 90px;padding:0 clamp(22px,5vw,50px)}.staff-card{margin-bottom:14px}.staff-head{display:flex;justify-content:space-between;gap:15px}.staff-head h2{font:600 22px Outfit;margin:10px 0 5px}.staff-head p{font-size:13px;margin:0}.incident-times{display:grid;justify-items:end;gap:3px;font-size:12px}.incident-times small{color:var(--muted)}.staff-details{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;border-top:1px solid var(--line);border-bottom:1px solid var(--line);margin:15px 0;padding:12px 0;font-size:12px}.staff-details p{margin:0}.thumbs img{width:45px;height:45px;object-fit:cover;border-radius:5px}.staff-actions{display:grid;gap:8px}.staff-actions form{display:flex;gap:6px;flex-wrap:wrap}.staff-actions button{border:1px solid #b7c7bf;background:#f5f8f4;border-radius:7px;padding:7px 9px;font:700 11px 'DM Sans';cursor:pointer}.staff-actions input,.staff-actions select{padding:7px;border:1px solid #cbd4cb;border-radius:7px;font:12px 'DM Sans'}.staff-actions input{min-width:260px;flex:1}
.map-page-heading{display:flex;align-items:end;justify-content:space-between;gap:30px}.live-key{display:flex;gap:14px;font-size:12px;color:var(--muted);white-space:nowrap}.key-dot{display:inline-block;width:9px;height:9px;border-radius:50%;margin-right:4px}.key-dot.critical{background:#d03a2b}.key-dot.high{background:#ed8a33}.key-dot.normal{background:#319985}.live-map-layout,.heat-layout{max-width:1200px;margin:0 auto 85px;padding:0 clamp(22px,5vw,50px);display:grid;grid-template-columns:1.65fr .8fr;gap:20px}.ops-map,.incident-drawer,.heat-list{background:#fff;border:1px solid var(--line);border-radius:18px;overflow:hidden}.live-floor{min-height:490px}.incident-marker{position:absolute;transform:translate(-50%,-50%);display:grid;place-items:center;text-decoration:none;width:31px;height:31px;border-radius:50%;background:#319985;border:4px solid #fff;box-shadow:0 3px 12px #17352f55;color:#fff;font-size:11px;transition:transform .15s}.incident-marker:hover,.incident-marker:focus{transform:translate(-50%,-50%) scale(1.18);z-index:4}.incident-marker.high{background:#ed8a33}.incident-marker.critical{background:#d03a2b}.incident-marker.low{background:#78958a}.incident-marker b{position:absolute;top:31px;background:#17231f;color:white;padding:3px 6px;border-radius:5px;font-size:8px;white-space:nowrap}.map-empty{position:absolute;inset:0;display:grid;place-items:center;color:var(--muted);font-weight:600;background:#eef4eecc}.drawer-title{padding:16px;border-bottom:1px solid var(--line);display:flex;gap:8px;align-items:center}.live-pulse{width:8px;height:8px;background:#4bb79d;border-radius:50%;box-shadow:0 0 0 5px #4bb79d22}.incident-drawer{max-height:570px;overflow:auto}.map-incident-card{margin:12px;padding:15px;border:1px solid var(--line);border-radius:12px;scroll-margin-top:12px}.map-incident-card:target{border-color:#4bb79d;box-shadow:0 0 0 3px #4bb79d20}.map-incident-card h3{font:600 20px Outfit;margin:10px 0 4px}.asset-line{font-size:13px;margin:0 0 13px}.asset-line small{display:block;color:var(--muted)}.map-incident-card dl{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin:0}.map-incident-card dl div{background:#f3f6f1;padding:8px;border-radius:7px}.map-incident-card dt{font-size:9px;color:var(--muted);text-transform:uppercase}.map-incident-card dd{font-size:11px;font-weight:700;margin:3px 0 0}.map-update{border-top:1px solid var(--line);padding-top:10px;margin-top:10px;font-size:11px}.map-update p{margin:4px 0;color:var(--muted)}.drawer-empty{padding:30px;color:var(--muted);font-size:13px}.period-filter{max-width:1100px;margin:0 auto 18px;padding:0 22px;display:flex;gap:7px;justify-content:flex-end}.period-filter button,.period-filter input{border:1px solid #c7d2ca;background:#fff;padding:9px 12px;border-radius:8px;font:600 12px 'DM Sans';color:var(--ink)}.period-filter button{cursor:pointer}.period-filter button.active{background:var(--ink);color:#fff}.heat-floor{min-height:500px}.heat-point{position:absolute;transform:translate(-50%,-50%);border-radius:50%;background:#ec654dcc;border:4px solid #fff8;display:grid;place-items:center;color:#fff;box-shadow:0 0 0 10px #ec654522}.heat-point span{position:absolute;top:calc(100% + 8px);background:#17231f;color:#fff;padding:4px 6px;border-radius:5px;font-size:9px;white-space:nowrap;opacity:0;z-index:4}.heat-point:hover span{opacity:1}.heat-list{padding:22px}.heat-list h2,.analytics-lists h2{font:600 23px Outfit;margin:0 0 16px}.heat-list>div,.analytics-lists article>div{display:flex;align-items:center;gap:10px;padding:11px 0;border-top:1px solid var(--line)}.heat-list>div>span{width:25px;height:25px;display:grid;place-items:center;background:#e9f0e9;border-radius:7px;font-size:11px}.heat-list p,.analytics-lists p{margin:0;flex:1;font-size:13px}.heat-list small,.analytics-lists small{display:block;color:var(--muted);font-size:10px}.analytics-grid{max-width:1100px;margin:0 auto 20px;padding:0 22px;display:grid;grid-template-columns:repeat(4,1fr);gap:12px}.metric{background:#fff;border:1px solid var(--line);border-radius:15px;padding:20px;min-height:145px}.metric small{font-size:9px;letter-spacing:1.2px;color:var(--muted);font-weight:700}.metric strong{display:block;font:700 43px Outfit;margin-top:16px;letter-spacing:-1px}.metric p{font-size:11px;color:var(--muted);margin:5px 0}.hero-metric{background:var(--deep);color:#fff}.hero-metric small,.hero-metric p{color:#b5d3ca}.danger-metric{background:#fff0eb;border-color:#f2c6ba}.danger-metric strong{color:#bc4937}.time-metric strong{font-size:27px}.analytics-lists{max-width:1100px;margin:0 auto 85px;padding:0 22px;display:grid;grid-template-columns:repeat(3,1fr);gap:12px}.analytics-lists article{background:#fff;border:1px solid var(--line);border-radius:15px;padding:20px}.empty-small{font-size:12px;color:var(--muted)}.notification-strip{background:#e9f4ec;padding:17px;border-radius:14px}.notice{display:flex;gap:9px;border-top:1px solid #cbdccd;padding:9px 0;font-size:12px}.notice>span{color:#3e9d73}.notice p{margin:0}.notice small{display:block;color:var(--muted)}.mini-timeline{display:flex;gap:4px;margin-top:14px}.mini-timeline i{height:4px;flex:1;background:#dce4de;border-radius:4px}.mini-timeline i.done{background:#4bb79d}
@media(max-width:900px){.analytics-grid{grid-template-columns:repeat(2,1fr)}.analytics-lists{grid-template-columns:1fr}.live-map-layout,.heat-layout{grid-template-columns:1fr}.incident-drawer{max-height:none}.dashboard-layout{grid-template-columns:1fr}.preferences{order:2}}
@media(max-width:760px){header{height:65px;padding:0 18px}nav a:not(.button){display:none}.hero{grid-template-columns:1fr;padding-top:65px;gap:45px}.hero-card{min-height:240px}.asset-grid{grid-template-columns:repeat(2,1fr)}.how{grid-template-columns:1fr;gap:18px}.map-layout,.form-wrap{grid-template-columns:1fr}.map-sidebar{order:-1}.map-toolbar small{display:none}.map-pin b{display:none}.page-heading h1,.form-wrap h1{font-size:42px}.form-wrap{padding-top:60px;gap:28px}.queue-head{display:none}.queue-row{grid-template-columns:1fr 1fr;gap:8px}.queue-row strong{grid-column:1/-1}.queue-row span{font-size:11px}.map-page-heading{display:block}.live-key{margin-top:20px;white-space:normal;flex-wrap:wrap}.period-filter{justify-content:flex-start;flex-wrap:wrap}.metric{min-height:125px;padding:15px}.metric strong{font-size:34px}.live-floor,.heat-floor{min-height:340px}.user-ticket{grid-template-columns:1fr}.updates{border-left:0;border-top:2px solid #c8f05a;padding:10px 0 0}.staff-details{grid-template-columns:1fr}.incident-summary,.staff-head{display:block}.incident-meta{justify-items:start;text-align:left;margin-top:12px}}